Last Updated: February 28, 2023
We respect privacy and your rights to control your personal data. We do not and will not sell your data to third parties.
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It also applies to any Voxeleron-controlled websites or applications (collectively referred to as, ‘Services’). Please read this Statement carefully to understand how Voxeleron may collect, use and share your personal information. The terms ‘we’, ‘us’, or “Voxeleron’ are each intended as reference to Voxeleron, LLC.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your email address, which is used to verify the validity of any license to our software that we may have granted to you.
Information we collect automatically
When you use, access or interact with us via our websites or app, we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. If you have a license with us, we may collect general activity and usage data as permitted under the Software License Agreement.
Information of children
We do not target and do not intend to attract children under sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.
Registering your License
As part of registering your Voxeleron software license, you will be prompted to enter information such as an email address for verification. It is required to provide this information to register your software and to ensure that your license is valid.
We collect: your email address, and IP address.
Why: We collect this information to help get your Voxeleron software working and to make sure that you have a valid license, and that your software license is not being used in violation of our Software License Agreement.
How We Use Personal Information
Voxeleron uses the data we collect to provide you with the software and Services we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, new products or Services available, security and other types of updates.
Customer Support
We may use data Collected Data (as defined in our Software License Agreement) to respond to customer inquiries, diagnose product problems and provide other customer care and support services. This processing is necessary for the performance of our agreement we may have with you, as well as to serve our legitimate interest.
Product Improvement
We may use data and Collected Data (as defined in our Software License Agreement) for research purposes and to develop and improve our products and Services, including maintaining and improving the performance of our products and Services, developing and adding new features or capabilities. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We may use data or Collected Data (as defined in our Software License Agreement) to protect the security and safety of our products and Services, and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
Business Operations
We may use data or Collected Data (as defined in our Software License Agreement) to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
How We May Share Personal Information
Voxeleron does not and will not sell personal information about our customers. We only disclose your data as described in this Statement and the Software License Agreement, if applicable. We may share information with the following types of third parties.
Third Party Vendors
Voxeleron uses a variety of third-party vendors to carry out services like websites management and hosting, online Product purchases, credit card processing and email communications. We only share your personal data as necessary, such as to complete a transaction or to provide a product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under our instructions and in accordance with this Statement. It is our legitimate interest to share information with these parties for these purposes. For questions about third-party vendors, please send an email to privacy@voxeleron.com.
Compelled Disclosure
When legally required, strictly necessary for the performance of the products or Services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Security, Storage and Retention of Personal Information We Collect
Security
We are committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
We use a variety of appropriate technical and organizational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we store the personal data you provide on cloud platform services that have limited access and are in controlled facilities. Additionally, we ensure that our third-party data center vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet.
Storage
Personal data collected by us may be stored and processed in your region, in the United States (for instance in our major data centers), or in any other country where we or our affiliates, subsidiaries or service providers are located or maintain facilities. We have put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
We prioritize the security and safe storage of your personal information. Our robust measures include physical, administrative, and technical safeguards to prevent unauthorized access, theft, loss, or misuse of your data. Your information is securely stored on restricted-access servers and transmitted with encryption for enhanced protection. Our security practices undergo regular review to align with the latest standards. It’s important to note that while we make every effort to safeguard your data, no method of transmission or storage over the internet can guarantee absolute security.
Retention
We will retain your personal information for as long as we deem it necessary to enable you to use the website and your product, to provide Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to privacy@voxeleron.com.
Your Rights and Choices
Your Rights
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to or inaccuracies in, your personal information by contacting privacy@voxeleron.com.
We will respond to your request as soon as possible but certainly within 30 days. We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
GDPR Rights
The Right to be Informed
Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under GDPR.
The Right of Access
Individuals have the right to access their personal data and supplementary information. The right of access allows individuals to be aware of and verify the lawfulness of the processing.
The Right to Rectification
Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete. An individual can make a request for rectification verbally or in writing. Organizations have one calendar month to respond to a request.
The Right to Erasure
Individuals have the right to have personal data erased. This right is also known as “the right to be forgotten.” Individuals can make a request for erasure verbally or in writing. Organizations have one calendar month to respond to a request. This right is not absolute and only applies in certain circumstances.
The Right to Restrict Processing
Individuals have the right to request the restriction or suppression of their personal data. When processing is restricted, organizations are permitting to store the personal data, but not use it. Organizations have one calendar month to respond to a request. This right is not absolute and only applies in certain circumstances.
The Right to Data Portability
Individuals can obtain and reuse their personal data for their own purposes across different services. This right allows individuals to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This right enables consumers to take advantage of applications and services which can use this data to find them a better deal, or help them understand their spending habits.
The Right to Object
Individuals have the right to object to:
- Data processing based on legitimate interested or the performance of a task in the public interest/exercise of official authority (including profiling);
- Direct marketing (including profiling);
- Data processing for purpose of scientific/historical research and statistics.
Rights in Relation to Automated Decision and Profiling
This right protects individuals if organizations are carrying out solely automated decision-making that has legal or similarly significant effects on them.
Request to Delete My Information
In accordance with GDPR compliance, after you submit the request, you will obtain the following from Voxeleron:
- Confirmation that your data is being processed;
- Access to your personal data; and,
- Other supplementary information.
This information will be provided to you without delay and at the latest within one month of the receipt of your request.
Legal Basis
Our legal basis for processing data falls within three areas: consent; performance of a contract; and legitimate interest. Further details are available upon request.
Legitimate Interest
Our legitimate interest for data processing is based on the GDPR guidelines in answer to:
- Purpose: why do you want the data?
- Necessity: is the data processing necessary for the primary purpose?
- Balancing: do the individual’s interests outweigh the legitimate interest?
Further information is available upon request.
Obligations
As a company, we are dedicated to safeguarding the personal data of our customers and employees. In accordance with this commitment, we comply with the principles of the General Data Protection Regulation (GDPR) when collecting, utilizing, and handling personal data. This includes adherence to principles of legality, fairness, and transparency; limiting data collection to specific purposes; minimizing the amount of data collected; ensuring accuracy; limiting data storage; maintaining integrity and confidentiality; and being accountable for data protection.
How to Contact Us
If you have any questions about the use of your personal information, please send an email to privacy@voxeleron.com. You may separately submit a data protection request to either a EU or UK representative at the following links:
Changes to Our Privacy Statement
We may modify or update this Statement when necessary to reflect customer feedback and changes in our products and Services. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how we use your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Voxeleron is using and protecting your information.
